Author Magic

REFUNDS

refund policy.

If it won't work on your Mac, ask within 7 days and we'll fix it or refund you.

The short version

We refund within 7 days of purchase when the app won't work for you and we can't fix it. We don't refund a licence that has already done its job.

Check it works first

Right after you buy, please:

  1. Install Author Magic and open it.
  2. Connect your AI in Settings → AI, or a free model on your Mac.
  3. Write chapter 1 of a book with the AI, or import one you've written.
  4. Build a sample proof in Publish.

If that works on your Mac, the rest will too. If it doesn't, contact support from the app and we'll fix it or refund you.

When we refund

Within 7 days of your purchase date, when all of these are true:

  1. You installed Author Magic on your Mac and activated your key.
  2. You connected an AI service in Settings → AI, or a model on your Mac, and tried the thing that isn't working.
  3. You asked for help from inside the app, as described under How to ask, so we can see what happened.
  4. We couldn't get it working within two working days of hearing from you.

When we don't

  • After your licence has built the clean KDP pack or EPUB for a book. At that point the app has delivered what you paid for. The one exception: a fault in the app stops KDP accepting those files and we can't fix it.
  • More than 7 days after purchase.
  • Because you changed your mind, found another tool, or no longer need it.
  • For anything your AI provider charges. That's billed by them, on your account, and never reaches us.

How to ask

  1. Open Author Magic and choose Help → Contact support.
  2. Choose Licence or billing. Leave Include a diagnostic report ticked: it shows us your app version, your connected AI service, your licence and any recent errors. It never includes your keys or your book.
  3. Write the email you bought with, the order number from your receipt, what you were trying to do, what happened instead, and what you've tried.
  4. Send it within 7 days of buying. We reply within two working days, usually with a fix.
  5. If we can't fix it, we confirm the refund and our payment provider, Stripe, returns the full amount to the card you paid with. Your bank may take a few days to show it. Your licence key stops working.

Can't open the app at all? Email support@authormagic.app with the same details and tell us that, and we'll take it from there.

Your rights

Nothing in this policy takes away any rights you have under the law where you live.