refund policy.

The short version

Author Magic is free to use for as long as you like, without a card, so you can try it properly on your own Mac before you pay. Because of that, refunds are limited: we refund within 7 days of purchase when the app won't work for you and we can't fix it. We don't refund a licence that has already done its job.

Try it first

The free version writes the pitch and chapter 1 of every book, includes every editing, story bible and cover tool, and builds sample PDFs you can print. Before you buy, please:

1. Install Author Magic and open it.
2. Connect your AI in Settings → AI, or a free model on your Mac.
3. Write chapter 1 of a book with the AI, or import one you've written.
4. Build a sample proof in Publish.

If that works on your Mac, the licence will too.

When we refund

Within 7 days of your purchase date, when all of these are true:

1. You installed Author Magic on your Mac and activated your key.
2. You connected an AI service in Settings → AI, or a model on your Mac, and tried the thing that isn't working.
3. You asked for help from inside the app, as described under How to ask, so we can see what happened.
4. We couldn't get it working within two working days of hearing from you.

When we don't

• After your licence has built the clean KDP pack or EPUB for a book. At that point the app has delivered what you paid for. For a one-book licence, that's that book's clean files. The one exception: a fault in the app stops KDP accepting those files and we can't fix it.
• More than 7 days after purchase.
• Because you changed your mind, found another tool, or no longer need it.
• For anything your AI provider charges. That's billed by them, on your account, and never reaches us.

The $100 upgrade follows the same rules, counted from the day you bought the upgrade.

How to ask

1. Open Author Magic and choose Help → Contact support.
2. Choose Licence or billing. Leave Include a diagnostic report ticked: it shows us your app version, your connected AI service, your licence and any recent errors. It never includes your keys or your book.
3. Write the email you bought with, the order number from your receipt, what you were trying to do, what happened instead, and what you've tried.
4. Send it within 7 days of buying. We reply within two working days, usually with a fix.
5. If we can't fix it, we confirm the refund and our payment provider, Polar, returns the full amount to the card you paid with. Your bank may take a few days to show it. Your licence key stops working.

Can't open the app at all? Email support@authormagic.app with the same details and tell us that, and we'll take it from there.

Your rights

Nothing in this policy takes away any rights you have under the law where you live.